Terms & Conditions
This Agreement governs the use of the material and services offered by Crosslingo (hereinafter – Site, Site Administration, we or us) by visitors or our customers (hereinafter – the User).
1. 1 General Conditions
1.1. Law: The use of materials and services of the Site is governed by the laws of the current US legislation.
1.2. Public: This Agreement is a public offer. By accessing and utilizing the content and services of the Site, the User is considered to have agreed to this Agreement.
1.3. Change of Terms: Site Administration has the right at any time to unilaterally change the terms of this Agreement. Such changes shall become effective immediately upon publishing of a new version of the Agreement on the website. If the User does not consent to such modifications, he/she shall not access the Site, and terminate the use of materials and services of the Site.
2. The Conditions and Requirements of the Translation Services
2.1. Confidentiality: The Site Administration agrees to maintain complete confidentiality of the information received from the User.
2.2. Liability for Mistakes: The Site Administration is not responsible for any errors that may occur due to bad photography, document errors, illegible text or incomplete source materials on the documents sent by the User.
2.3. Rights: The Site Administration has all rights to the completed translated work before its full payment by the User. Before payment the User agrees not to use the translation.
2.4. Force Majeure: In the event of unforeseen circumstances (Force majeure), the Site Administration informs the User about this. Unforeseen situations that preclude completion or continuation of work (translation) permit the Site Administration and the User to refuse or cancel the order for translation. The User is, however, obliged to pay for already rendered services by the Site Administration if he or she cancels the order. Any partial or full payments made by the User will be refunded to the User if the Site Administration cancels or refuses the order.
2.6. Fees: The cost of the translation services of Crosslingo ranges on average from 0,09$ to 0,30$ per word. The payment is made by means of electronic payment systems, which are responsible for collecting and processing the User’s debit or credit card information. We do not collect the User’s credit card or banking information.
2.7. Refund: Refunds for our translation services are possible for justified grievances. A request for refund is valid for 14 days after the payment. Refunds are made only by means of the payment system used to process the initial payment. Requests for refunds must be in written form (email) with an explanation of the reason for the request and proper substantiation that our translation did not conform to certain rules, regulations or agreements.
2.8. Right to Refuse: Any services we offer are provided by us solely at our discretion. We reserve the right to refuse service to anyone, including those who have submitted documents or material for translation. If a payment was already submitted and we decide not to provide our services, we will refund the payment.